Companies reap rewards from customer service

4 min read

Thriving companies owe their success to customer service. This includes business-to-customer and business-to-business transactions. “It’s a topic that’s very close to my heart as a social media customer service consultant,” said Lindo Myeni. The award-winning influencer and strategist is chief evangelist at Trending Jobs, an online job center. In an Africa Tweet Chat, he talked about customer service and shared approaches to effectively handle crises as a customer service consultant. Companies need near-perfect social media customer service in stressful times. “Demonstrating empathy in your responses goes a long way when using social media for customer service,” Myeni said. “How the…...

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Jim Katzaman Jim Katzaman is a manager at Largo Financial Services. A writer by trade, he graduated from Lebanon Valley College, Pennsylvania, with a Bachelor of Arts in English. He enlisted in the Air Force and served for 25 years in public affairs – better known in the civilian world as public relations. He also earned an Associate’s Degree in Applied Science in Public Affairs. Since retiring, he has been a consultant and in the federal General Service as a public affairs specialist. He also acquired life and health insurance licenses, which resulted in his present affiliation with Largo Financial Services. In addition to expertise in financial affairs, he gathers the majority of his story content from Twitter chats. This has led him to publish about a wide range of topics such as social media, marketing, sexual harassment, workplace trends, productivity and financial management. Medium has named him a top writer in social media.