Can You Hear Me Now? Preventing Customer Churn

For every business, customers are one of the most valuable asset. Even just one positive impression can be invaluable to reducing customer turnover and can help promote customer loyalty. But in 2018, that’s easier said than done as consumers are likely to switch suppliers frequently for a multitude of reasons. Customers expect high quality service just as much as they expect high quality goods, especially when interacting with a supplier due to an issue. High prices and rates, serious unresolved issues, and failure to solve problems during first contact are among the top reasons cited for customers switching suppliers. While…...