Manage Difficult Clients before Coming to Blows

3 min read

Difficult Clients

Although “customers are always right,” they can be demanding. That puts added responsibility on entrepreneurs to anticipate client needs and head off problems before they occur. Kevin Garber who co-founded the Twitter app ManageFlitter and account management consultant Warwick Brown gave their perspectives on calming customers. “ManageFlitter is an extensive product with a very diverse customer base,” Garber said. Many elements need to be in place to ensure ManageFlitter works well for customers. This includes the app itself, the user’s Twitter account, plus ManageFlitter talking to the Twitter application programming interface properly.” No matter how well planned, problems will arise…....

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Jim Katzaman Jim Katzaman is a manager at Largo Financial Services. A writer by trade, he graduated from Lebanon Valley College, Pennsylvania, with a Bachelor of Arts in English. He enlisted in the Air Force and served for 25 years in public affairs – better known in the civilian world as public relations. He also earned an Associate’s Degree in Applied Science in Public Affairs. Since retiring, he has been a consultant and in the federal General Service as a public affairs specialist. He also acquired life and health insurance licenses, which resulted in his present affiliation with Largo Financial Services. In addition to expertise in financial affairs, he gathers the majority of his story content from Twitter chats. This has led him to publish about a wide range of topics such as social media, marketing, sexual harassment, workplace trends, productivity and financial management. Medium has named him a top writer in social media.

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