Manage Difficult Clients before Coming to Blows

Although “customers are always right,” they can be demanding. That puts added responsibility on entrepreneurs to anticipate client needs and head off problems before they occur. Kevin Garber who co-founded the Twitter app ManageFlitter and account management consultant Warwick Brown gave their perspectives on calming customers. “ManageFlitter is an extensive product with a very diverse customer base,” Garber said. Many elements need to be in place to ensure ManageFlitter works well for customers. This includes the app itself, the user’s Twitter account, plus ManageFlitter talking to the Twitter application programming interface properly.” No matter how well planned, problems will arise…....