AI And The Future Of The Streamlined Supply Chain

Bad deliveries drive away customers. In 2018, 84% of customers were unlikely to shop at the same retailer after a bad experience with shipping or late delivery. Dealing with the high bar customers have set for companies is expensive. In 2017, US businesses spent nearly $1.5 trillion on logistics and shipping, $90 million more than 2016. U.S. businesses saw prices rise throughout the entire supply chain. The number one challenge for shipping companies right now is customer expectations. Nine out of every ten customers expect a refund for late delivery, or they will take their business elsewhere. To reach these…...